Calen
If you still have a technical problem do let us know the details here since the chances of resolving it with you are good.
Are you sure you were dealing with "real" Norton since we have had some reports here from users who were badly, rudely or dishonestly treated by people/organizations claiming to be "Norton Support" who were either third party companies doing independent support or actual scammers.
If you care to tell us how you contacted them, or were contacted ......