Hello. I am having trouble copying Identity Safe data to my new computer. I created a .npm file on the old computer, following instructions from Norton forums. I saved the file to an external drive which I then connected to the new computer.
I set up a Vault on the new computer and imported the .npm file from the external drive. I received a success message.
I then looked at the vault and there were no identity cards and no logins. I tried this a few times, having to delete the vault and redefine it each time. Still no success.
I saw somewhere in Norton that .npm is an old backup method, but I have an old version of Norton on my old PC. Because of other issues with it, I do not want to try upgrading Norton on it if at all possible. The Norton I am using on both PC's was supplied by Comcast, my Internet provider.
Thanks for your help and time, MARTI