Hi ClayNKuky,
Are you in fact a Comcast Business Class customer? I am not aware of the differences between the Norotn Internet Security Online that is provided to you and the retail Norton Internet Security.
If no one can help you here, you may desire to try on the Comcast Business Security Board:
http://forums.businesshelp.comcast.com/t5/Security-Norton-Internet/bd-p/Security
<edit> Sorry - whilel I was researching the correct Comcast Board to provide you - I see you have been provided an answer.