Hi LaurenceCook.
Welcome to the Norton Community Forums. :smileyhappy:
Sorry you are having problems with online storage but it would appear that, very unusually, the Norton servers are off line for maintenance at the moment. I would hope that they would be back online again soon.
I would hope that Norton will post an announcement in this forum once they are back up. If you look at this post by Sunil_GA and subscribe to the thread (select "Topic Options" on the left above the post, then select "Subscribe") then you should get an email when the thread is updated.
I know it is frustrating having to wait but I am sure that there must be good reasons for Norton to have them off line at the moment.
I hope that helps explain things even if it does not get your backup done....