After each syste restore, norton support team was invovked to take my system into remote to trouble shoot it. But they were just (blindly?) removing certain files and registry entries. Then again started the process of removing norton and other usual stuff. But they were not able to prove anything. Wheareas i was to show te difference in the performance when norton was running and norton was removed.
But my questions is not getting answered at all in this forum. That is, whehter norton has any technical capabilities to troubleshoot the issues caused by norton. If Norton says the issue is not caused by norton, they should be able to prove it which they are unable to. Or just norton is a product seller and provide support only in installing and uninstalling the product and their support people are not aware of the norton product except to install and reinstall? Because, if I mention my problem in chat, they are happy to unisntall and reinstall. But if I specify the history the chat personal leaving the chat window even without disconnecting and without providing any information.
Don't Norton knows that, by not helping its customer, it will loose its customer base? Ot Norton feels there are too many customer and it is the best time loose a portion?