Since Christmas eve, I have been unable to run a quickscan (and I assume the complete scan as well).
I have made sure my updates are current (as per the first step in this error resolution process) and the did the inteilligent download as per step two. Still not able to scan. The thrid step tells me to wait an that Norton is still protecting my computer in the background.
Is there something going on with the Norton 360 product for the past two days that I need to wait for you guys to resolve, or should I be escelaate my efforts and get on-line support to resolve the problem?
All the status indicators in Norton 360 say things are still working in the background but I am dubious.