keithw wrote:Im chalking this up as a lesson learned and dissabled the auto-renew option and will renew manually next time
Thanks for your help
Before renewing on line with Norton do check out the prices from reputable retail outlets since often it is cheaper to buy a new copy and just use the key to activate your existing installation but don't apply the new key until a couple of days before expiry since it is treated as a new installation, even if you don't reinstall, and wipes out any unexpired time (although we hear good reports of CHAT adding them back in it is a concession).
Just remember that if you do this you must buy the exact same version of your Norton product (the year does not matter) so for N360 you need to match to Standard / Premier / Gold ..... since keys are not interchangeable.