Hi, Cevesmiami, and welcome. Does the program show in Control Panel/Programs and Features ?
Computers running Windows 8.1 can cause an issue with Norton as the Fast Start feature if used does not allow a complete shut down, which Norton requires to properly install updates etc.
This may be why you're experiencing this issue.
http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc