Hello,
I couldn't get the support chat guy to undertand me, so I'll have to post that here (I don't suppose there's any bug tracking page available, or a proper support email?).
I'm using Total Commander and not the Explorer, mainly because I'm a developper and it is much easier to work with (there are other reasons as, it's safer for the wrists to use the keyboard exclusively, and the mouse as little as possible, but let's put that aside).
TC is used about the same way as the Explorer regarding the contextual menu, if you right-click or use the contextual menu key, it shows the same pop-up menu.
Unfortunately, Norton360 is looking for the executable name before giving the menu entries. So when it's coming from any process but explorer.exe (so for instance Total Commander), I only get "Add to backup" and "Exclude from backup", but no "Scan Now".
As proof, renaming the total commander executable to "explorer.exe", gives the extra "Scan Now" entry.
Here's someone else who is reporting the same exact problem:
Could anyone from the Norton development team fix this problem and let Norton360 give the same contextual menu entries for all executables? That would be much safer.
The product is Norton360 (the expensive one that doesn't give false positives on executables compiled with gcc), the version is the current one but it has been like that for years.
Thanks!