and the charter cable guys were awful!!! rude and condescending and wouldn't listen to questions...didn't check the wires or the splitter...just put in a new modem and told me to stop bothering them or they were going to charge me.
I told them that my speed were intermittent that I would get good speeds for hours and them all of a sudden they would drop off to next to nothing and they said we gave you a new modem you should just be satisfied that you have internet and don't bother us with questions we have alot to do today and it's cold outside.
I feel pretty brutalized at this point :(