Yes, correct I have never connected. It is an in app connection, so I have no login, in other than my software registration which the in app connection is trying to complete/authenticate. I have contacted their tech support and the tech said he had never seen this.
Yes the app has never connected.
the application is form Z from auto des sys
formz.com
I am guessing the ftp site is at formz.com
I have emailed their tech support again, but have not heard back yet.
I appreciate your willingness to assist....