Cannot download anything on Vista Computer for the last few weeks
- When downloading an attachment from Verizon e mail
a message appears in the gold bar at the bottom
____________
(File name) couldn’t be downloaded (Retry) (Cancel)
____________
- When downloading a PDF from the internet, such as a parts manual or Job Application
The download starts and times out at 100% but then a message appears in the “view downloads page”
(File name) This file couldn’t be downloaded (Retry) (Cancel)
____________
- Checked all security settings and lowered them…….
Still not able to download
- Ran system restore in normal mode got error message and it didn’t complete
- Started in safe mode,
Disabled all Norton 360 settings
Disabled (shut off) router to prevent any outside interference
Ran System restore back to 1-1-14
No Change
- Started Again … in safe mode,
Disabled all Norton 360 settings
Disabled (shut off) router to prevent any outside interference
Ran System restore back to 12-29-13
Now it worked
This time I was able to download all attachments in my Verizon e-mail in box
- 7. But Then
I turned on the router
I enabled all Norton 360 settings
Norton info box said that the security was not up to date and requested to upgrade…..
- 8. I allowed Norton to update its files and when it was done …
Once again I could not download anything
- Norton must be the problem, I don’t understand why it is blocking all downloads
Can you help?