The Norton Bootable Recovery Tool (NBRT) is integrated with the Windows Preinstallation Environment (WinPE), as per the following article:
https://support.norton.com/sp/en/us/home/current/solutions/v45285481_NIS_Retail_2014_en_us
Norton 360 installations have been known to have sometimes caused problems with CD/DVD drives, that’s why I suggested that ShadowFiend should try booting from the USB version of the NBRT instead. You’re probably right about getting one-on-one assistance for this issue though.