Quads wrote:"Note to all- I'm not giving malware removal instructions,"
hahahahaha
If the object belongs to "malware" and you are telling a user instructions on how to remove an object for that "malware" then you are giving malware removal instruction even if only partly.
Quads
I'm sorry but I disagree. I did not give instructions on "how to remove an object for that malware"
I suggested a way to stop the RundLL error by removing a scheduled task.
A scheduled task is not an object of the malware, the malware and all associated files are still present on the system.
The scheduled task is a simple command that is causing the WINDOWS error.
And thats exactly what I tried to do, I help people with Windows problems.
You had already refused to help this person.
I don't care if the scheduled task was added by the malware, I don't consider it part of the malware, I consider it as a simple windows command causing an error.
I did not even ask if the .dll was even present on the system.
This person will be able to recieve help at one of the other sites, they will not refuse to help her because I suggested she remove a scheduled task or someone else suggested she use Malwarebytes prior to posting for help at that site.
If you truly wanted to help this Norton customer you could have looked in her profile to see she has not visited this forum since the original post was made.
You could have easily said "I would be glad to help you if you have not run any tools yet"
But thats just my opinion and I understand if it differs from yours or anyone else.
Dave