Hi, Rob0424; sorry you're having such a rough time.
Malware is, literally, an arms race. There are a lot of dedicated, bright, innovative "good guys" at Norton who study every type of threat that's been observed, to craft the best possible protection for us...and there are a lot of equally bright, dedicated, and innovative bad guys out there studying Norton (and all the other major security software), to craft the best possible ways to get around that protection to steal our stuff or make some political point. It is literally impossible for any security software to give you 100% protection--because new threats--and new versions of old threats--will always be developed, and the race goes on.
Norton just has an industry-leading track record, spanning about a quarter-century (I've been a customer for all of it!), of offering the best protection you can get. The fact that something new and sophisticated got through before a defense could be developed doesn't change that--as irritating as it is to end up with a compromised system. These threats simply require highly-individualized, one-on-one attention from an expert "removalist" with special training and tools, in a tightly-controlled environment.
Norton does offer such a service--but because those skillsets are so rare (and thus so expensive to maintain on the payroll), and because it is so unlikely to be needed (since it presupposes that one of these new threats does find you before Norton's labs have crafted a defense), it wouldn't be fair to make all the millions of subscribers who will never need it share the cost (in higher subscription fees) for those few who do. Instead, Norton has kept our subscription fees down, and charges a flat rate of US$99 in the unlikely event we happen to need it.
Fortunately, though, there is a small and dedicated community of such expert removalists out there, who--like lawyers--do some work pro bono, as part of their commitment to their profession. That's who mans those sites you were referred to above...and they allow you to get the exact same level of service for free.
And Norton, as a sign of their commitment to us as their customers, allows us forum volunteers to refer you to them, rather than trying to cover up their existence and herd you toward their own paid service.
Doesn't seem to me that that's the kind of service you'd want to leave.
V/R,
--DistEd2