OK Guru...here's the latest. I went to "bleepingcomputer" and was told very definitely that it was an "internal problem" by the SparkTrust people. Gullible as I am, I agreed to sign up for a "Windows technician" service who would do a further investigation of my computer and take care of the "Norton has blocked an attack by: System Infected: Trojan.Viknok Activity 3." and get my Norton 360 accessable. THREE HOURS later I told them to get off the phone.
He checked the computer, "got rid of" the "junk" that had collected in it. The Norton blocked... pop up stopped after he got into Norton and appeared that he changed the notification schedule for warnings. He said that there was no reason for that notice to have been appearing at all. He told me that all I needed was Windows security and one of the technicians checking my computer once a month as in the agreement. He told me that I did not need Norton either, could he get rid of it? I told him not to.He repeatedly asked to remove it and I continued to deny him. He did a remove and reinstall of Norton 360, Suddenly the internet was inaccessable. He said that Norton was blocking it and said that he could contact a "Norton person" to investigate it.
I haven't mentioned here half of the nonsense I watched happen and was told. He removed Norton and internet access was available. I told him that I would deal with it myself through you folks which did not please him. I finally got him off the phone, went to Norton, reinstalled it and it installed fine...with the same original problem. I decided to leave it alone and not worry about scanning manually. Tonight...I downloaded updates (one of the few tasks I can access) and there was the Viknok notice again. I am in the same place I was...the computer is no faster, login no faster and I have a Norton Blocked message. The impression I got from you is that I am infected, even though the message tells me that Norton blocked it,
I sent them an email to "qresolve" and a reply to their "customer satisfaction" survey telling them what happened and demanding a refund.
Thoughts before I give up?