Yank - I resolved my 'situation' by sitting it out on the phone. All I wanted to do was cancel my subscription as I no longer have a PC - I of everything I need on my phone. Had the service been acceptable I would have asked to speak to someone about how I protect my dats etc over my phone but the service was horrendous. I forget to mention my first issue in my first post- my first attempt at trying to cancel my subscription was via self- service on your web site but it didn't work. It just kept returning me to the home screen and when I logged back on it was still showing as having automation subscription renewal active. It was them that I tried to phone the first time , waited 30 mins before hanging up to try the web chat function only for Norton to terminate my query when I had spent 30 mins working my way from 12th in the queue to 3rd at which point I went back to ditting it out on the phone. Your reference to the advisor having a bad day shows that you have missed the point. The issues I have experienced are all around your technology and or your staffing levels. When I eventually got through to someone she did. Cancel my subscription but wasn't knowledgable about the other issues I had experienced and hence she told me to post on here.
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