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Re: NIS needs to be re-opened each time pc is re-started

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raycaron48 wrote:

(Setting has been verified as "Automatically open when...."

Norton Security Suite 21.2.0.38,  Windows 8.1


Hi raycaron48,

Is the setting you are talking about "Automatically open my vault when Windows Starts"? 

 

If so, turn it off by selecting another option and Save and reboot.  Then go back and select that option again and Save and reboot after each Save in order to make sure they are applied.  With Win 8.1 use the full shut down - not the rapid restart or whatever it is called.

 

Let us know how things go.

 


Re: Norton clogging CPU for most of the time when the system is on

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Hi rbala,

 

Thanks once again for the feedback - please tell us the name of the  AV support personnel removed.  Once we have that we can try something more to clean it up and provide a clean install.


Also please answer the following that epterweb asked for earlier in this thread:

 

What version of 360 are you using? Click on Support - About from the main 360 screen.

 

Please tell us if it is N 360 Standard or N 360 Premiere edition.

 

 

 

Re: Newest Version of Norton 360

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Glad you understand what the "new version" means - it confuses a lot of users.

Re: Norton 360 21.3.0.12

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Any reason why they don't change like the others? Just curious that's all.

Re: NIS needs to be re-opened each time pc is re-started

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Completed steps and that was successful.  Don't really understand why but just glad it works.   One less annoyance.   Thanks for the quck solution...   

Re: NIS needs to be re-opened each time pc is re-started

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You are quite welcome and I am glad you got it sorted!

Re: Norton 360 21.3.0.12

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Waller92 wrote:
Any reason why they don't change like the others? Just curious that's all.

I've no bloody idea - but can guess that because there is nothing in the updates that belong in that folder that has any impact - they just remain the same.  Of course I am probably wrong!  :smileywink:

 

 OK - I vaguely remember there is something buried in the bowels of the program that that particular version number must agree with the number in another area in order for it to work and if either is changed things go downhill real quick - but I do not even recall what it applies to, let alone where it is at!

 

 

Re: Norton clogging CPU for most of the time when the system is on

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Hi rbala,
my humble suggestion is do not follow chat and our instructions all at a time.
That will create a lot of trouble than solving your problem.
Since your system has been messed up, you may do a system restore to a state before you seeked any help. ( Please wait for some others of Community to comment on this point before proceeding, but I think that will help.)   
Dont forget to tell us your N360 ver and the name of other security software which once existed as asked by yank and peterweb. 
Keep us posted...


Re: install 360 on my android

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Hi nancy.

 

What do you want to fix?  

 

Norton Mobile Security (NMS) or Norton Security antivirus as it is currently called in Google Play is what you should have on an Android phone.  N360 does not run on Android.  You can buy N360 Multi Device which gives you licenses for both N360 on traditional Windows machines and for NMS on Androids.  But if you only have the one device (i.e. the Android phone) then all you need is NMS.

 

If you have bought two products and only need one then you should be able to make use of the Norton refund policy, details of which can be found here.

 

I hope that helps. If you need any further help, just ask.

Re: Double norton icon

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Thanks for the help.  I chose those settings and will reboot.   Rather odd I reckon.

Re: Internet Explorer 11 crashing due to Identity Protection add-on

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Hi tzon89-

 

I sent you a private message asking for more information about your situation.  Please check your inbox.

 

Thanks,

 

Matt Powers

Symantec Corp.

Re: Outlook and Norton 360 Not Working

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GaryBlakeman wrote:

After successfully using Norton 360 and MS Outlook for years, yesterday, Outlook ceased to launch.  Launching Outlook brings up the splash screen that indicates that the Norton AntiSpam Plugin is loading 5 of 9 add-ins.  It never gets beyond that screen.  

 

How do I get them to work together again harmoniously?   On 5/15/14, my computer downloaded a number of automatic updates.  Not sure this coincidence has anything to do with it or not.


Hi Gary,
If things started happening after the batch of updates were downloaded and installed it is possible that one, or more, of them are responsible for the problem.

I am assuming that you have rebooted a few times since the last of the updates were installed. I'm also assuming that you have updated 360 since the last reboot after the updates were installed. If all of this isn't true then please report back after you bring everything up to date and reboot.

Thanks

Re: Lost Windows 8.1 admin password

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I have W8.1.

3 users on the PC. One admin - which i lost the admin password (can't log in with it). 

2nd regular user - a Microsoft account and i know this password

3rd regular user account (non Microsoft) that i know password.

 

Last question: I googled online about password recovery, i know i can't ask suggestion on Norton forum, but are some of them reliable, I'd like to know before spending $50 for one of these software?

Re: Lost Windows 8.1 admin password

Re: dub_cm_auto

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I reran live update as indicated in the document posted by Norton but  am unable to delete user dub_cm_auto user.   it says I do not have authority to delete this though I signed in with administrator privilieges.  I can look at the folder and do see the NPE.exe & again I do not have administrators privileges.  the instructions indicated to PM if it didn't work but I'm not sure what  PM means.

 

Now this says to click Accept Solution in the post that best answers the question but none do.

 

 


Re: Norton 360 v. 21.2.0.38: 3038,104's

Re: dub_cm_auto

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Hi, Janice. If you wish to PM Nate_C, just click on his name which will take you to his community page.

 

On the right hand side under Contact me, you will see Send this user a private message. Just click on that.

New Device Showed Up In Network Security Map

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Hi There,

After upgrading to NSS 21.2.0.38 from 21.1.0.40 I now see a teredo tunneling pseudo-interface on the Network Security Map that was not shown prior to my upgrade.

What concerns me most is the Adapter manufact. for the interface is Xerox. I am not running any equipment with Xerox. I made the device/network restricted. So far I have not figured out what it is, where it's at, nor who it is. I also cannot get it off my network.

I am running Win7 64 Home Prem , tethering my android phone to access the internet. 

Any ideas?

 

Re: Norton clogging CPU for most of the time when the system is on

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Hi rbala,

 

After the System restore you installed N 360 - did you just do an installation or did you remove the old version prior to doing the reinstall?  

 

Normally a System Restore will break N 360 and a clean install is the way I would suggest to reinstall.  IOW, uninstall via Control Panel, reboot, run the Norton Removal Tool and then install a fresh copy of N 360 (that matches your edition)

 

We also still need to know if you are running N 360 standard Edition or the N 360 Premiere?

 

Can you go to Control Panel > Programs & Features and tell usif you have any other Security programs installed - lokoing for things like Malwarebytes AntiMalware or SuperAntiSpyware - if either of these are they the Free version or the Pro version?  Also perhaps Spybopt Search and Destroy or maybe even an old trial Antiirus program.  Do you by chance have Microsoft Security essentials installed? 

Re: Norton 360 v. 21.2.0.38: 3038,104's

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My brush with Conduit was very brief about six monts ago.  I was getting CPUID but their web site has a bunch of flaky ads with misleading download buttons and I accidentally downloades something that had Conduit on it.  I instantly noticed that it hijacked the search engine in IE and was popping up gratuitous ads and stripped it out of IE.  I didn't see it in Firefox.  The files have been dormant since then, but the malware utilities have been finding them with their scans.

 

I have not had problems with malware on this computer, other than that brief brush with Conduit, which lasted perhaps ten minutes.  I hurried because I was afraid that it would download more stuff.  I have never had a virus or worm on this computer.

 

Norton 360 has never found anything on this coputer except tracking cookies, but I run QuickScan often to keep those down.

 

NPE has never found anything except false alarms for a PowerDesk DLL and aag.exe, the Ascii Art Generator program.  This last time, this week, it found a regsitry entry for Explorer called "HideIcon" that I let it quarantine.

 

But, once, while doing part-time teaching at a nearby University, a Professor Emeritus came in and bumped me from the usual office and they gave me an old vacant office to use while he was there - and it had an old 286 computer that was eaten up with adware, mostly from 180 Solutions.  I used Malwarebytes free downloads and other stuff then.  It was like a video game, cleaning that stuff out every morning.  You guys are pretty well versed in adware; I just now refreshed myself with Wikipedia:  https://en.wikipedia.org/wiki/180_Solutions.

 

But I do find it interesting how many places that conduit.com put stuff, the fact that uninstall failed - apparently by design, that there were several exe files laying around that probably would have re-installed it, and that it picked out a random applicaiton that has nothing to do with search or toolbars, SynchCell, to mingle its files with.

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