Hi Dick,
I still dont understand why I have had Norton 360 for years - and pay for a new version every year - yet I got 2 trojans. I believe I finally got it removed but should I be using another virus protection product?
Kat
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Re: Why did I have a trojan when I use Norton 360?
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Re: Why did I have a trojan when I use Norton 360?
katbeatina wrote:Hi Dick,
I still dont understand why I have had Norton 360 for years - and pay for a new version every year - yet I got 2 trojans. I believe I finally got it removed but should I be using another virus protection product?
Kat
Hi Kat,
I've been using Norton products since about 1984 and I have problems from time to time. I have found that there is no security product that will protect you 100% of the time from 100% of the threats that are being released by the thousands daily. I have also found that I can't buy better protection than that provided by a current Norton security product.
I also keep an on demand, free scanner on my desktop to use at least weekly as a second opinion scan. I am also aware of the free sites that have trained volunteers staffing them that can help me when the hole I've gotten into is deeper than I can dig my way out of. they are
http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
There are several different types of infections. The ones that can harm / destroy data / programs are the ones that Norton concentrates on. There are others that are more a serious PITA that are not destructive. Norton gets some, but not all of these. Programs like Malwarebytes Antimalware and Superantispyware seem to focus more on those types of infections. There are also more serious tools for cleaning systems that should only be used under the direction of a trained removalist [the folks that staff the sites listed above].
If you know exactly what you're doing then you can clean your system, if not then it's best to go quickly to one of the listed sites and get assistance. Blindly trying any / all of the available tools without knowing how can do much more damage than good. [end of soap box mode]
Stay well and surf safe
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Re: Norton 360 v. 21.2.0.38: 3038,104's
I had another 3038,104 tonight, dashing my hopes that another NRnR.exe re-installation would do the trick. I went into Norton Chat and got remote medical assistance for my installation and, after trying all the usual things, the tech did some things that weren't on the screen and then assured me that the problem was gone. Probably due to "bonded locksmith" type information, he didn't disclose what was done. If this holds for four days, we will declare the solution to be going to Norton remote support.
Watch this space on June 7. If I don't get another 3038,104 by then, I will post a victory message and declare a solution.
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Re: Cannot access Verizon account
Hi,
I tried http without the "s", it just reverts back to https.
There seems to be something that's not allowing the web page to fully load. I've run scans, there are no viruses or malware.
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Re: Cannot access Verizon account
The site loads for me if I use SendOfJive's link.
Have you tried clearing your browser's cache and cookies before going there?
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Re: Download insight report
If you don't use Adobe Shockwave Player, you should absolutely uninstall it. Security blogger Brian Krebs recently posted about the dangers of having Shockwave on your system:
This author has long advised computer users who have Adobe‘s Shockwave Player installed to junk the product, mainly on the basis that few sites actually require the browser plugin, and because it’s yet another plugin that requires constant updating. But I was positively shocked this week to learn that this software introduces a far more pernicious problem: Turns out, it bundles a component of Adobe Flash that is more than 15 months behind on security updates, and which can be used to backdoor virtually any computer running it.
http://krebsonsecurity.com/2014/05/why-you-should-ditch-adobe-shockwave/
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Re: Cannot access Verizon account
Are you using HTTPS Everywhere or something similar to force https?
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Outlook has suddenly stopped displaying images in all emails after a recent update
I am experiencing the same issue as others have reported, but it appears to have occurred sometime in the last 10 days after an update. My HP came with Norton antivirus and I upgraded to Norton 360 when that license expired. Norton 360 has been on my machine for the last 2 plus months. I noticed that Windows Firewall has recently been activated and Norton Firewall is also on. Efforts to turn Windows Firewall off tells me it is now controlled by Norton 360. Operating system is Windows 7 Home Premium, Outlook 2007 used for all email. The images are outlined by a black lined box, right click only allows copy function. I have tried most every recommendation I can find on the internet, no joy as of yet. What else can I do & what other information do you need? Any thoughts that can fix this. I have two emails that do not connect to an internet, thus the images are necessary for my use. Argh .........
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Re: Download insight report
Wow!
Thanks for that warning, SOJ.
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Re: sitedirector.symantec.com strange document
Glad I could put your mind to rest.
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Re: Download insight report
I thought that might get your attention, Krusty. 
Even though I removed Shockwave years ago, I read that blog post with stunned amazement, myself. Yikes!
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Just Purchased
Hey all I just came over from the NIS section. A couple of questions.
Is the UI for 360 supposed to be 4 luminesant yellow boxes and a white background? The options are faintly grey. Is this correct? Not really a problem, but is really ugly.
I also bought the virus removel service and I was wondering how this works. There is not any phone number to call for the service.
Thanks for any help.
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Re: N360 Premier Crashes
Thanks for the help guys it seems to have corrected itself although I'm not exactly sure what fixed it.
Note: ( F4E's advice to run sfc /scannow ) when this is run windows insists on having the XP install disc and its difficult to cancel. I do have the disc but its misplaced somewhere as its been so long since I used it. Maybe advise the next person to have the disc ready first before running it.
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Re: Just Purchased
You mean this?
I have made a suggestion in the Product Suggestion board for a new GUI. Feel free to add your voice.
This might help with your other enquiry - http://us.norton.com/nortonlive/spyware-virus-removal.jsp - It's small, but on the top right hand side is a link to Contact the removal service.
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Re: Just Purchased
Yep. That.
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Re: Comcast Norton Firewall
I've done further testing and discovered that the problem is with MBAM, not Norton. When MBAM is uninstalled, SOS Online runs fine. So, that's an issue for another forum. I did use the firewall reset option in Norton, but as things evolved, that wasn't really the source. Because it is not a Norton issue as far as I can tell I'm closing this request. Thanks for reading and commenting.
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Re: Just Purchased
Bilko wrote:
I also bought the virus removel service and I was wondering how this works. There is not any phone number to call for the service.
Hi Bilko:
Instructions for using the Norton Virus Removal Service are posted here and include the toll-free numbers for regions where this service is currently available.
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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * NIS 2013 v. 20.5.0.28
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
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How do I reinstall Norton 360 Premier on my 2 computers after on the 2 licensed icons
How do I reinstall Norton 360 Premier on my 2 computers after on the 2 licensed icons
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Re: How do I reinstall Norton 360 Premier on my 2 computers after on the 2 licensed icons
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Safe site icon green check mark not showing in google chrome
This post has been moved to "Norton Toolbar / Norton Identity Safe" board for better exposure.
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